Q. When connecting to AOL I get the following pop-up: “AOL HAS detected an error with your connection to the internet. Please exit the AOL software, restart your compuyer, and then sign on AOL again.” Cannot connect to IE thru any links on AOL. Can receive and send emails.”
A. Thanks for your question. I have not used AOL since 1995, though I have friends who still insist on using it. I have seen this problem before and it is related to the “AOL Adapter” that AOL uses to communicate with its services. It usually means that the AOL Adapter is not properly installed or has gotten corrupted. You may have tried to go into AOL System Information–>Utilities–>Uninstall AOL Adapter, but you get an error message:”The AOL Adapter is currently not installed.” Fortunately, there is a fix. Go to http://www.dslreports.com/faq/8437 and follow the detailed instructions there. That should take care of your problem.